Renting or buying linen: which suits each type of property

Responsable de hotel comparando el stock propio en estanterías con carros de lencería entregados por un servicio externo.

Linen rental is nearly always explained by the people who sell it. Here is the whole sum: how rental is charged, who pays for losses, what to ask before signing, and when renting is the better decision.

Renting your linen or buying it is one of those decisions you take once and pay for every week afterwards, for years. Almost everything published about it in Spain is written either by rental companies, which explain the advantages of renting, or by textile sellers, which explain the advantages of buying. We sell textiles and we do not rent them, so let's start with the part that usually gets left out: for some properties, renting is clearly the better answer. This guide is here to help you work out whether yours is one of them.

First, separate two decisions

The question usually arrives tangled up with another one: who does the washing. They are two different decisions, and separating them gives you three real options:

  • You buy and you wash. The linen is yours and you wash it in your own machine or your own laundry room.
  • You buy and someone else washes. The linen is yours, and a laundry collects it, washes it and brings it back, charging by the kilo or by the piece.
  • You rent. The linen belongs to the service, which delivers it clean, takes away the dirty, washes it and replaces what wears out.

The most common mistake is to compare the third with the first: rental with collection against buying and washing at home. That compares two things at once, ownership of the linen and the work of washing it. If what weighs on you is the washing, the fair comparison is between renting and buying with a laundry service. If what weighs on you is paying for the stock in one go, it is between renting and buying while you wash.

How rental is charged

Three ways of charging coexist in Spain, and they cannot be compared with one another until you put them in the same unit:

  • Per piece delivered. Every clean sheet, pillowcase or towel that arrives has its price. This is the usual model in hotels.
  • Per person or per kit and stay. A bed and bath package per guest, with collection and delivery included and often a minimum number of people per service. This is the usual model in apartments.
  • A monthly fee per bed or per bathroom, with replacement for wear included.

There is nearly always a minimum per service or per collection as well, and sometimes transport appears as a separate line. Before comparing, convert every offer into the cost per complete change of a bed or of an apartment, with VAT on the same basis and the minimums spread across the changes you are actually going to order.

The sum that decides it

A manager counting a full set of sheets and towels while comparing two offers on a calculator.

With both options expressed as cost per change, the decision comes down to one comparison. Let:

  • A be what one complete rented change costs you, everything included.
  • L be what it costs you to wash one complete change of your own linen, with the same collection service or in your own machine, counting water, energy, detergent, the machine and the hours.
  • C be the number of changes you make in a year.
  • S be what it costs to buy all the stock you need, with the sets in rotation and the reserve.
  • R be what you replace each year through losses, burns and stains that will not come out, on top of normal wear.

Buying costs you, roughly, S ÷ the years the stock lasts + R + C × L a year. Renting costs you C × A. Renting comes out better when:

C × (A − L) < S ÷ the years the stock lasts + R

In words: what you pay extra on each change for not owning the linen, multiplied by the changes in a year, has to be less than what owning your own stock costs you each year. Three conclusions follow without putting a single price on paper:

  • Few changes a year favour renting. If C is low, the difference per change weighs little, and stock of your own, which has to be sized for August, sits in a cupboard for much of the year.
  • Many changes a year favour buying. With high, steady occupancy the difference per change multiplies and the stock pays for itself quickly.
  • A high L favours renting. If washing your own linen is expensive for you, because you wash with hours you do not have or because your volumes are small and every collection pays a minimum, the advantage of ownership evaporates.

Who pays for what gets lost and damaged

A room attendant and a laundry driver counting items and noting a damaged sheet at delivery.

With linen of your own, everything is yours: the wear, the burnt sheet, the towel with hair dye on it and the one that leaves in a suitcase. You cover it with the reserve and with R.

With rental, normal wear is the service's to carry, and it forms part of what you pay in A. What is not normal wear — pieces that are not returned, stains that will not come out, burns — is governed by the contract. And here is the weak point in everything published: we have not found a single linen-rental company in Spain that publishes those conditions. They all refer you to a quote.

What is reasonable is that the service answers for what is lost or damaged in its own circuit, that you answer for what disappears in your property, and that normal wear is charged to nobody. And it is not only common sense: it is how the clause reads when somebody writes it down. The laundry specification for the Sierra Nevada resort puts it this way: "En caso de extravío o deterioro por causas imputables al adjudicatario, éste deberá reponerlas por otras de similares características" — loss or damage attributable to the contractor must be replaced with items of similar characteristics. The Huelva provincial purchasing authority imposes the same, obliging the contractor "a la reposición de las prendas deterioradas por causas imputables a él". Copy that clause into your contract. If the quote does not carry it, ask before you compare prices — a difference of a few cents per piece is swallowed by one replacement charge.

What to ask before signing

Since the conditions are not published, the only way to compare is to ask for them in writing. This list covers what changes the sum:

  • Minimum term and notice. There are apartment services that advertise no minimum term, and others that discount in exchange for a minimum number of services a year paid in advance. In hotels, ask for the minimum duration and how much notice you must give to leave.
  • End of contract. What happens to the pieces in your store on the last day: how they are counted, how they are returned, and how much is charged for each one missing.
  • Losses and damage. The replacement price for a piece not returned, stained or burnt, and who decides whether a stain counts as normal wear.
  • Deposit and minimums. Whether there is an initial deposit, a minimum per service or per collection, or a minimum monthly billing.
  • Low season. Whether you can suspend the service when you close or occupancy drops, without paying minimums.
  • Frequency and lead times. Collection and delivery days, whether there is a weekend service, and what happens if a delivery does not arrive before a check-in.
  • Sizes and qualities. Whether they have your bed and pillow sizes, and which sheet and which towel you will receive. Rental linen is the service's catalogue, not necessarily what you would choose.
  • Price review. How often the rate is updated and against what reference.

Four apartments and a 40-room hotel do not decide the same way

One to five apartments

Renting often wins here, and it is worth saying so plainly. The reasons are operational before they are financial. With no store room, there is nowhere to keep several sets per bed. Two departures on the same day do not fit in a domestic washing machine or in one afternoon. And if you do not live nearby, somebody has to take the linen away and bring it back. A service that delivers the kit for each stay and takes away the dirty one solves all three. If your occupancy is seasonal on top of that, stock of your own goes unused for months.

Buying wins when you live close or have someone who does the washing, you have space and enough washing and drying capacity, and occupancy is steady for much of the year. And it wins whenever you want to decide how your bed feels and looks, because with rental you choose from the service's catalogue.

Ten to thirty apartments, rural houses and guest houses

This is the grey area, and the one that raises the most doubts. At this volume there is already someone managing, there is some space, and washing your own linen is easier to negotiate than it is for a single apartment. Here the sum above genuinely decides, and it is worth asking the same laundry for both offers: some publish a rate for washing the customer's linen and another for renting theirs, and the difference between the two is exactly A − L.

A 40-room hotel

Volume changes the negotiation. A hotel moves enough linen every week to negotiate a price per kilo that a single apartment will not get, and with a low L and a high C buying usually comes out ahead. The hotel also decides its own linen: quality, sizes and colour. Ask for the rate by annual kilo bands, not per order: that is where the difference shows up.

Rental wins in the hotel that closes in winter, in the one with no linen room and no laundry that does not want either, and in the one that would rather leave the inventory in someone else's hands: industrial rental services offer exactly that, running inventory, storage and losses with a cost that rises and falls with occupancy. It also wins in the hotel that is opening and does not want to tie up cash in its first year.

The mixed option

A hotel store with owned stock on shelves and trolleys of rented linen as seasonal back-up.

It does not have to be all or nothing. Some properties rent the bed linen, the bulkiest thing to wash and iron, and buy the towels; others keep their own stock for the year and rent the extra for high season, which is exactly when their own stock falls short. Ask whether the service accepts seasonal rental: some do.

Tax: less difference than it looks

Rental is an expense of the year. Linen you buy is a fixed asset, but the official depreciation table of Spanish corporate income tax gives it a maximum coefficient of 25% a year, and new items worth up to 300 euros each can be depreciated freely up to 25,000 euros per tax period. Since no sheet or towel comes near that price, much of a textile purchase can in practice be deducted in the same year. VAT is the standard rate in both options, and if your activity does not let you deduct it, it is a cost in both. How all this applies to your case, especially if you are taxed under personal income tax, is for your accountant to confirm.

In short

Renting tends to suit you if…Buying tends to suit you if…
You make few changes a year, or work only in seasonYour occupancy is high and steady
You have no store room and nowhere to washYou have space and wash yourself or at a good price
There is nobody nearby to fetch, carry and washYou have staff or volume that brings the cost of washing down
You do not want to tie up money in stockYou want to choose quality, sizes and look
You would rather someone else ran inventory and lossesYou would rather decide yourself what is retired and when

In both cases, the same discipline: turn every offer into a cost per change, ask in writing for the loss and end-of-contract conditions, and redo the sum whenever your occupancy changes. If you lean towards buying, the cost-per-use calculation will help you estimate L and how many years the stock lasts.