Privacy Policy
Data Controller
- Owner: ROYAL COLORTEX SL
- Company Tax ID (CIF): B66572991
- Address: C/ Josep Ros i Ros, 48 – Pol. Ind. La Clota, 08740 Sant Andreu de la Barca, Barcelona, Spain
- Contact: info@lenorahosteleria.com
We process your data in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
Data we process and for what purpose
| Purpose | Data | Legal basis |
|---|---|---|
| Order management, shipping, and after-sales service | Identification, contact, address, billing data | Contract performance |
| Billing and tax/accounting obligations | Identification, tax, financial data | Legal obligation |
| Responding to inquiries and requests | Identification and contact data | Consent / Legitimate interest |
| Sending commercial communications | Name and email address | Consent |
| Navigation analysis and site improvement | Navigation data and cookies | Consent |
Recipients
Your data may be communicated to: transport companies for order delivery; financial entities and payment gateways for processing payment; technology providers that provide hosting and online store management services, as data processors; and to Public Administration when there is a legal obligation.
Some of our technology providers may carry out international data transfers outside the European Economic Area. In such cases, these transfers are covered by European Commission adequacy decisions or standard contractual clauses that guarantee an adequate level of protection.
Retention periods
We retain your data as long as the commercial relationship is maintained and, subsequently, for the legally required periods: 6 years for commercial documentation (Commercial Code) and 4 years for tax obligations. Data processed based on your consent will be kept until you withdraw it.
Your rights
You can exercise your rights of access, rectification, erasure, opposition, restriction of processing, data portability, and not to be subject to automated decisions at any time by writing to info@lenorahosteleria.com, indicating the right you wish to exercise and attaching a copy of an identification document.
If you believe that the processing does not comply with the regulations, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).
Security
We apply appropriate technical and organizational measures to guarantee the security and confidentiality of your data. Navigation and the purchase process are carried out through an encrypted connection (HTTPS).
Cookie Policy
What are cookies
A cookie is a small file that is downloaded to your device when you access certain web pages and allows information about your browsing to be stored and retrieved.
Types of cookies we use
- Technical or necessary: essential for the operation of the site, the shopping cart, and the payment process. They do not require consent.
- Preference: remember your choices, such as language or currency.
- Analytics: allow us to measure and analyze site usage to improve it.
- Marketing: used to display relevant advertising on and off the site.
Consent
When you first access the site, a notice is displayed where you can accept, reject, or configure the use of non-essential cookies. You can change your choice at any time from the cookie settings link or from your browser settings.
Management from the browser
You can configure your browser to block or delete cookies. Please note that disabling technical cookies may prevent the store from functioning correctly.