Shipping and Delivery
Shipping Scope
We ship throughout mainland Spain. For the Balearic Islands, Canary Islands, Ceuta and Melilla, please consult us before placing your order and we will provide you with conditions and delivery times.
Shipping Costs
- Orders from €100: free shipping.
- Orders under €100: €5.99 shipping cost.
The indicated amounts do not include VAT.
Delivery Times
- In-stock product: approximate delivery within 4 business days.
- Made-to-order product: between 10 and 15 business days.
Deadlines begin to count from payment confirmation. When an order includes items with different lead times, the applicable deadline is that of the item with the longest preparation time. Carriers deliver on business days, Monday to Friday.
We work to meet the indicated deadlines, although they are estimates and may be affected by transport incidents or unforeseen stock shortages.
Partial Deliveries
In order to expedite delivery, we reserve the right to send items from the same order separately and in different shipments, at no additional cost to the customer.
Delivery Conditions
Unless otherwise agreed, delivery is made at street level, on the ground floor of the address indicated as the shipping address. It does not include delivery to upper floors or internal distribution services.
Merchandise Inspection
We recommend inspecting the package at the time of delivery and in the presence of the carrier. If you observe dents, open packages, or any damage:
- Record the incident in writing on the carrier's delivery note.
- Notify us within a maximum of 24 hours at info@lenorahosteleria.com, attaching photographs.
After this period without communication, it will not be possible to determine the origin of the damage or process the claim with the transport agency.
Delays and Incidents
If delivery is delayed by more than 10 business days beyond the indicated deadline, you may choose to cancel the order and receive a full refund for the affected items.
Non-compliance will not be considered when the transport agency has been unable to make the delivery after several attempts, or has been unable to locate the recipient with the provided data. In these cases, the re-delivery surcharges may be passed on to the customer.